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Refund policy
We want you to be happy with your purchase. Please review the timeframes and exceptions below before starting a return.
Last updated October 1, 2026
Returns
Contact us within 14 days after delivery. Eligible items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
Items we cannot accept
Custom or personalized goods, perishable or live floral products, opened personal-care items, gift cards, and items marked final sale cannot be returned unless they arrive damaged, defective, or incorrect. Seasonal items may be subject to the return terms shown at purchase.
Damage or order problems
Contact us within 3 days after delivery if an item is damaged, defective, missing, or incorrect. Keep the packaging and provide the order number and clear photos when requested so we can arrange a replacement, store credit, or refund.
Refunds
We inspect approved returns and notify you of the result. Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the order was damaged, defective, or incorrect. Banks and card issuers may need additional time to post a refund.
Start a request
Call (870) 356-3712 or visit Cowart Collective at 621 E Broadway, Glenwood, Arkansas. Please have your order number ready before returning an online order.